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Refunds and Returns

Varying or cancelling an order
In the event that you need to vary or cancel your order, we require 24 BUSINESS hours notice before the delivery date. We will then refund the amount, less a $15 administration fee. Orders that are cancelled after the 24 BUSINESS hour notice period will not be reimbursed.

Problems with your product
If you have a reasonable and legitimate complaint about our products, please contact us within 24 hours of the delivery time.

Substitutions
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.